Big Bus London Tours

Tariq

Nov 2024Verified booking

5/5

My trip was truly exceptional, and I cherished every single moment. The organization was flawless, showcasing the expertise and warm hospitality of the teams at each location. Their professionalism made the experience even more enjoyable and memorable.

Sandra

Oct 2024Verified booking

5/5

The tour lived up to expectations. We were able to see London in three different ways. We used our tickets in an agile way and without queues. Recommended!!!!

View original review in Spanish

Böttrich

Oct 2024Verified booking

4/5

The tour with Big Bus was well organized. There were staff at all the stops who helped us, but sometimes we had to wait longer. London Eye and the Thames trip were well worth seeing. Absolutely recommendable. Small point of criticism The guide on the bus tour could have been a bit more informative. It was playful for children.

View original review in German

Christine

Sep 2024Verified booking

5/5

Headout had all my Big bus tickets ready for me to save in my Walket for easy access and showing at the bus ticket stops. Great service on the London hop on hop off and very helpful guides for queries. Only problem was the long waits between buses but that's city traffic for you. Fabulous experience and definitely consider using Headout again to book future excursions.

Nicole

Aug 2024Verified booking

3/5

It was a great package, but it was difficult to always find the right organizer on site. It was also not clear that you should only use the specific things from the specific provider. Unfortunately, we lost a lot of time as a result.

View original review in German

Susanne

Aug 2024Verified booking

4/5

The London Eye was a great experience for us (including 2 children). We found everything easily and we were lucky that the queue wasn't very long. On the Thames river cruise afterwards, we got on halfway because we thought it started right next to the London Eye and so missed the first half of our paid ride. Nobody pointed this out to us either. A more precise starting point would be important to mention here. And the bus ride was ok, unfortunately it was actually pointless in parts due to a lot of traffic. We stood there for about 1.5 hours without seeing anything new. But we couldn't get off either because we were too far away from the other routes.

View original review in German

Phillip

Aug 2024Verified booking

3/5

The bus was busy so our family were split up and spent more time downstairs than upstairs on the bus. Was expecting the bus to go to Buckingham Palace but two of your different oloured buses took the same route.

Michele

Jul 2024Verified booking

4/5

Able to see much of the city by riding Hop on Hop Off. was never able to use the ticket for the river cruise. Not enough time and never could find the location to board the boat

Lemma

Jul 2024Verified booking

5/5

Bird's eye view through London Eye, a nice circular bus ride in central London & concluded it with calming boat ride to Greenwich.

Jose

Jul 2024Verified booking

4/5

Love to see the city by bus for the first time and the river cruise . Need to see more buses on stops and to have full return river cruise .

DIANE

Jul 2024Verified booking

5/5

This allowed us the time to see as much as we could and stop at the sites we wanted to. We had limited time available to enjoy London. We will be back again.

CHIARA

Jul 2024Verified booking

3/5

In the bus the driver made anyone get on , so we were forced to stay downstairs . Another time the driver responded rudely to a question I asked .

View original review in Italian

Blanka

Jun 2024Verified booking

3/5

The driver didn't follow the route in some cases and moreover at the bus stop near Buckingham palace we had to change the bus 3 times - we spent there (at one bus stop) more than 30 minutes because of changing buses. It was very chaotic and the staff was unpleasant. Everything else was great. ;)

Kai

Jun 2024Verified booking

5/5

Hop On - Hop Off is brilliant. Not only for exploring but also as a means of transportation. The texts are informative and entertaining. The Thames trip is a must! London Eye too. What we didn't do were the guided walks - we did enough walking as it was

View original review in German

Amber

Jun 2024Verified booking

3/5

Confusing bus stops but it was due to road closure not the bus. Was unsure which bus line we were on. If you could clearly mark inside the bus which line it would have been helpful. Overall experience was good.

Juan

Nov 2024Verified booking

5/5

A good pack to enjoy in the city of London

View original review in Spanish

Milena

Oct 2024Verified booking

5/5

Everything super organized and on time!

View original review in Italian

Moira

Sep 2024Verified booking

5/5

I liked the cruise ship most and your staff on every point and your drivers were lovely and very helpful

Ghazal

Sep 2024Verified booking

5/5

lovely, great and helpful staff

Livinus

Sep 2024Verified booking

4/5

Able to sit on top of the bus made it possible to see and admire most of the tourist spots

Maria

Sep 2024Verified booking

4/5

Good , noce tine and e joyed the activitirs easy acces to the cruise and thrme eye

Antonius

Sep 2024Verified booking

5/5

We were able to visit all the booked parts just fine with the downloaded tickets.

View original review in Dutch

Prasanna

Sep 2024Verified booking

3/5

The hop off hop on bus was only till 6 pm and the ticket said 24 hr , it does not make sense of a 24 hr bus tour

MAURA

Aug 2024Verified booking

5/5

Amazing Professional Wonderful for a wonderful seightseeing tour

Lynn

Aug 2024Verified booking

3/5

Seeing the sights around London

Antoine

Oct 2024Verified booking

3/5

We've been taking the Big Bus for a long time. This is the first time we've had to wait so long to catch a bus. We looked at the waiting time on the app, but it kept changing. Also, once it arrived, it could be crowded, which sometimes prevented us from sitting down and/or listening to the audio guide.

View original review in French

Rajinder

Sep 2024Verified booking

5/5

Seamless ticeketing procedure online.Wonderfyl!The itenerary has been very well planned with a running commentary it made the tour comfortable and easy to connect with the places we passed by.

Lauren

Sep 2024Verified booking

5/5

It was quick way to get to and from central London and then back to the airport again. Train was very clean and nice to be in

Subramaniam

Sep 2024Verified booking

5/5

The time taken to reach the destination and the ease of boarding the train from Heathrow airport was excellent. The online booking done from Munich before boarding the flight at Munich was very smooth.

ELSPETH

Sep 2024Verified booking

5/5

Ticketing was easy and very convenient. Loved being able to get around and get off at the places we wanted to see more of.

Norman

Sep 2024Verified booking

4/5

Well I would rather have a piece of paper with the ticket on it any day. Quite difficult managing all my bags and the QR code on my phone through the ticket barrier.

Dagmar

Sep 2024Verified booking

5/5

Everything was well posted and when we did have a question we always received a helpful and friendly answer by any of your staff.

Sue

Aug 2024Verified booking

5/5

Were visitors using the service for the first time so asked lots of the workers lots of questions - how to, where to , when to etc... Everyone was so helpful. Trains were clean and fast. Great experience.

Sabrina

Aug 2024Verified booking

3/5

Open roof bus is great. But audio guide was interrupted and cut-off many, many times. So information was lost, what you saw driving by. Sometimes it was also not clear which house etc. the guide talked about, as we had passed it already or where not there yet. Or the description was too vague. The audio guide is the added benefit compared to driving around the city with the regular much cheaper bus lines. If the audio guide doesn't work properly, the tour is not worth its price.

Carlos

Aug 2024Verified booking

5/5

It was so easy to get to the train from terminal 4 when we arrived. The airport has many signs to direct you to the platform. I would do this again on my next trip.

Taryn

Aug 2024Verified booking

5/5

Heathrow express was so fast and easy! We loved getting to Paddington in a few in crowded mini without worrying about transfers. 10-10!

Neil

Aug 2024Verified booking

3/5

Love the ability to use the hop on hop off at many locations. Just a bit muddling as to where the stops were , that is which side of the street you get the bus . Also the blue is a bit too long fir one ride.

Fiona

Aug 2024Verified booking

4/5

Got to see alot but it was the hottest day of the year and it was very hot on top. We did come prepared with hats and water. However the English haven't invented aircon yet so it was very hot when we had to sit downstairs. I can imagine it would be freezing in winter.

Sunil

Aug 2024Verified booking

4/5

being able to cover all the major attractions with flexibility on choosing which one to see and where to get off. different routes (red and blue) help as well in terms of some planning for the sights the river cruise was excellent (with the weather being great as well on the day) One issue that we encountered was that the frequency would vary for the buses and the app at times wasnt that helpful.

Gaynor

Aug 2024Verified booking

5/5

Made a list of what we wanted to see. Saw everything using hop on hop off bus..brilliant we also went on the river cruise from Tower Bridge to Westminster.

Neha

Jul 2024Verified booking

4/5

It was very convenient. The drivers were so helpful any time I had questions. Would be nice if buses were air conditioned or windows opened more.

Richard

Jul 2024Verified booking

4/5

The sights of London. However, we noticed that there were no many Red route buses in comparison to the Blue route buses. We had to wait at Hyde Park corner for over 20 minutes for a Red bus, but 4 Blue buses came & went in that time.

Jennifer

Jul 2024Verified booking

5/5

Level access from SW trains at Paddington. Five minute wait for train. Not crowded. Easy access, lifts, at Heathrow Term 2.

Ericka

Jul 2024Verified booking

4/5

The bus tour was great, it included the main sites to visit and the application with the whole route and stops is very helpful. I'll suggest to find a common stop to connect the 3 routes (green, blue and red) to enjoy a full trip. Also, the cruise for the Thames river was only one way, we thought it was a round trip and that we will return to the same place we started to continue with the hop on hop off route but had to walked some time to go back and start again the route.

Corrie

Jul 2024Verified booking

3/5

The map you have on your website is no longer accurate so we waited around for several busses to get on the ORANGE line and it no longer exists. With everyone using technology today, you should update your map on your site.

Glenna-Marie

Jul 2024Verified booking

3/5

It was good to see the attractions and have some info about them. Unfortunately the map we got with our tickets was out of date so we wasted a lot of time looking for where to catch the bus. Once we got the bus we had the up to date version and could work out where to go.

Elizabeth

Jul 2024Verified booking

5/5

Easy to order online, only issue was confirmation e mail stated photo I'd required to relinquish tickets. I had no photo ID. Contacted the help chat and was reassured this was not needed. Plenty of buses available good commentary, friendly drivers. Loved driving over Tower bridge.

Eugene

Jun 2024Verified booking

3/5

We checked in for the first time and the driver simply waived us back and did not direct us to the earphones. We had to figure out the audio system on our own. It was a hot day and the downstairs if our bus was stiffling; once we moved upstairs it was better. Tour was good once we got deleted in; explanations on the audio guide need to be updated now that there is a new monarch in place.

Linda

Jun 2024Verified booking

4/5

We had a great time on our London hop on hop off tour with Big Bus. The addition is the one way Thames River cruise was a really nice addition although some of the information for this could have been easier to find on the websites. The bus tours were good except that some of the stops near Picadilly were changed because of detours and we didn't know about this until the bus was driving off route according to the map. We ended up getting off and course correcting ourselves. The commentary on the bus is pre recorded which was informative and fine but know that it does repeat some of the facts at different points.

Chris

Jun 2024Verified booking

3/5

The bus had issues with several of the audio outlets and at leas six of the plug-in boxed did not work around the seats I had. The 1:35 hr trip took nearly 4 hr due to traffic problems (no fault of the bus/service)...😕

Antoine

Oct 2024Verified booking

3/5

We've been taking the Big Bus for a long time. This is the first time we've had to wait so long to catch a bus. We looked at the waiting time on the app, but it kept changing. Also, once it arrived, it could be crowded, which sometimes prevented us from sitting down and/or listening to the audio guide.

View original review in French

Rajinder

Sep 2024Verified booking

5/5

Seamless ticeketing procedure online.Wonderfyl!The itenerary has been very well planned with a running commentary it made the tour comfortable and easy to connect with the places we passed by.

ELSPETH

Sep 2024Verified booking

5/5

Ticketing was easy and very convenient. Loved being able to get around and get off at the places we wanted to see more of.

Dr.

Sep 2024Verified booking

4/5

The combination of the Stanstead Express, the BigBus and the boat tour is just perfect! All the presentation was perfect and humorous. Great fun! Would be better if the train ticket also extended to the bus though - £1 more - otherwise you have to change to the tube at extra cost, which was unexpected.

View original review in German

Sabrina

Aug 2024Verified booking

3/5

Open roof bus is great. But audio guide was interrupted and cut-off many, many times. So information was lost, what you saw driving by. Sometimes it was also not clear which house etc. the guide talked about, as we had passed it already or where not there yet. Or the description was too vague. The audio guide is the added benefit compared to driving around the city with the regular much cheaper bus lines. If the audio guide doesn't work properly, the tour is not worth its price.

Neil

Aug 2024Verified booking

3/5

Love the ability to use the hop on hop off at many locations. Just a bit muddling as to where the stops were , that is which side of the street you get the bus . Also the blue is a bit too long fir one ride.

Fiona

Aug 2024Verified booking

4/5

Got to see alot but it was the hottest day of the year and it was very hot on top. We did come prepared with hats and water. However the English haven't invented aircon yet so it was very hot when we had to sit downstairs. I can imagine it would be freezing in winter.

Sunil

Aug 2024Verified booking

4/5

being able to cover all the major attractions with flexibility on choosing which one to see and where to get off. different routes (red and blue) help as well in terms of some planning for the sights the river cruise was excellent (with the weather being great as well on the day) One issue that we encountered was that the frequency would vary for the buses and the app at times wasnt that helpful.

Gaynor

Aug 2024Verified booking

5/5

Made a list of what we wanted to see. Saw everything using hop on hop off bus..brilliant we also went on the river cruise from Tower Bridge to Westminster.

Neha

Jul 2024Verified booking

4/5

It was very convenient. The drivers were so helpful any time I had questions. Would be nice if buses were air conditioned or windows opened more.

Richard

Jul 2024Verified booking

4/5

The sights of London. However, we noticed that there were no many Red route buses in comparison to the Blue route buses. We had to wait at Hyde Park corner for over 20 minutes for a Red bus, but 4 Blue buses came & went in that time.

Ericka

Jul 2024Verified booking

4/5

The bus tour was great, it included the main sites to visit and the application with the whole route and stops is very helpful. I'll suggest to find a common stop to connect the 3 routes (green, blue and red) to enjoy a full trip. Also, the cruise for the Thames river was only one way, we thought it was a round trip and that we will return to the same place we started to continue with the hop on hop off route but had to walked some time to go back and start again the route.

Corrie

Jul 2024Verified booking

3/5

The map you have on your website is no longer accurate so we waited around for several busses to get on the ORANGE line and it no longer exists. With everyone using technology today, you should update your map on your site.

Glenna-Marie

Jul 2024Verified booking

3/5

It was good to see the attractions and have some info about them. Unfortunately the map we got with our tickets was out of date so we wasted a lot of time looking for where to catch the bus. Once we got the bus we had the up to date version and could work out where to go.

Elizabeth

Jul 2024Verified booking

5/5

Easy to order online, only issue was confirmation e mail stated photo I'd required to relinquish tickets. I had no photo ID. Contacted the help chat and was reassured this was not needed. Plenty of buses available good commentary, friendly drivers. Loved driving over Tower bridge.

Eugene

Jun 2024Verified booking

3/5

We checked in for the first time and the driver simply waived us back and did not direct us to the earphones. We had to figure out the audio system on our own. It was a hot day and the downstairs if our bus was stiffling; once we moved upstairs it was better. Tour was good once we got deleted in; explanations on the audio guide need to be updated now that there is a new monarch in place.

Linda

Jun 2024Verified booking

4/5

We had a great time on our London hop on hop off tour with Big Bus. The addition is the one way Thames River cruise was a really nice addition although some of the information for this could have been easier to find on the websites. The bus tours were good except that some of the stops near Picadilly were changed because of detours and we didn't know about this until the bus was driving off route according to the map. We ended up getting off and course correcting ourselves. The commentary on the bus is pre recorded which was informative and fine but know that it does repeat some of the facts at different points.

Chris

Jun 2024Verified booking

3/5

The bus had issues with several of the audio outlets and at leas six of the plug-in boxed did not work around the seats I had. The 1:35 hr trip took nearly 4 hr due to traffic problems (no fault of the bus/service)...😕

Kathryn

Jun 2024Verified booking

5/5

The mate on the river cruise was funny and knowledgeable. We really enjoyed it! After three days of walking, the bus was a great way to see the city and test the feet.

Cem

May 2024Verified booking

5/5

It's quickest way to travel from Stansted to Central London. The WiFi is a bonus. When buying a ticket, some touch screens on the machines not functioning well, after trying on several machines I was able to purchase a ticket.

Gillian

Dec 2024Verified booking

5/5

The bus driver was so kind and helpful

Hans

Nov 2024Verified booking

4/5

GOOD UNDERSTANDING VIA HEADSET FOR US DANESE. THE GUIDE ON THE BOAT WAS ENTERTAINING BUT SPOKE TOO FAST

Santhi

Nov 2024Verified booking

4/5

Thames cruise good overview of the highlights of the city