Hop-on Hop-off Kuala Lumpur Bus Tours

Naushad

Dec 2024Verified booking

5/5

Lovely experience being on the 86th floor and seeing the skyline of KL. Booking with Headout was seamless. Highly recommended

Rangit

Dec 2024Verified booking

5/5

Views seemingly from top of the world! Seamless ticketing, queue management, timing coordination - everything was excellent!

James

Dec 2024Verified booking

3/5

It was a good way to see parts of the city but is flawed by not embracing technology for ticketing and information. With online ticketing there would be no need to good to station 1 to retrieve our 24 hour ticket. The guide was ok but the narrative was bland.

KAZUO

Dec 2024Verified booking

5/5

Before my trip, I bought a reservation ticket for the Petronas Twin Towers in Japan, and at the same time I bought an admission ticket for KL Tower. The purchase procedure was easy, and there was no problem with the printed admission ticket to enter the Twin Towers, but at KL Tower, I forgot to download the headout app, so I responded locally. I managed to get in safely. THE PROBLEM WAS THAT THERE WERE FEW TAXIS IN KUALA LUMPUR CITY, AND MANY PEOPLE SEEMED TO ARRANGE A CAR WITH UBER, SO IT TOOK A LONG TIME TO WAIT FOR A TAXI AFTER VISITING KL TOWER. I regretted that it would have been better to make a reservation after sightseeing at the hotel.

Wei

Dec 2024Verified booking

4/5

It was a good experience but the tour guides do not provide any information about the history of the twin towers. Other than that the view at the observation deck and skybridge were awesome.

Vivian

Dec 2024Verified booking

4/5

Everything was well organised and the experience covered different viewpoint and allowed time for photos and enjoyment of the view

Michael

Nov 2024Verified booking

4/5

We enjoyed our day on the hop on hop off bus very much thank you. We spent the day on the garden route with stops at the central market, national museum and bird park. All were good with the bird park being our favourite. We found hop on hop off a great way to get around. The booking experience with Headout was fine. Efficient and easy. One bit of feedback. We arrived at the ticket kiosk 15 minutes early as advised. Staff were at the kiosk but it wasn't open. 5 minutes later the bus arrived. People started walking towards it, but couldn't enter because their tickets hadn't been issued! It was only then that the staff opened the kiosk. My advice is that if you tell customers to show up 15 minutes before departure, make sure the ticket kiosk is open at that time.

Gavin

Nov 2024Verified booking

5/5

Awesome attraction. My dream come true to visit the towers. Tye lifts could have been more spectacular. Maybe an out door lift for paying guests. Plenty of time during the visit to look around and take pictures. What was amazing too was the that the telescoppic viewer was free. I thought you would have to pay for it but nah! It was free. Definitely recommend this site.

Dirk

Nov 2024Verified booking

3/5

The city tour stopped several times for 10-15 minutes to give passers-by time to take photos... this was neither obvious nor desirable for us. Especially as the stops took place in the blazing sun. Anyone can get off and continue on the next bus🤷🏼 The dropdown points do not reflect the problems; there is a missing. Other

View original review in German

Arafath

Nov 2024Verified booking

3/5

This was ok, The buses are very old and there is no voice describing monuments by headphones, but it was a valid way to discover some hidden places of KL. Kind guys ticket checkers.

Syaffi

Oct 2024Verified booking

5/5

This my first time using a travel app. In terms of ticketing, it is simple and straightforward so i dont have any issues to buy tickets. Secondly, there are lots of travel experience offered in this app. My first travel using this app is sightseeing Kuala Lumpur by using Hop On Hop Off service. Its really an exciting and enjoyable experience I had during the trip. Will be looking forward to explore more travel experience with this app.

Joseph

Oct 2024Verified booking

5/5

The ride was great. Got to see most parts of the city and was able to hop off visit some places and at the same time take pictures. Would definitely recommend

Biswajyoti

Oct 2024Verified booking

4/5

The entire visit was nearly coordinated at every step and the staff were absolutely professional. They provide guidance at every step and corner. Since it was night and there were powerful lighting everywhere in the towers good and clear photo snaps could not be taken due to reflection. Would prefer a time before sunset. Overall it was good experience.

Cornelia

Oct 2024Verified booking

5/5

We sit upstairs without roof even it's hot but you can see better view.First we took the garden route and we love it so much and second one we took City route.Overall was good and we enjoy it!!👏

GIRISH

Oct 2024Verified booking

4/5

The bus route was well planned, and covered most of the popular tourist spots of KL. The bus was clean and comfortable.

Miriam

Oct 2024Verified booking

3/5

It was only ok. No audio guide and not very good sound quality on the speakers. Difficult to understand. The city tour today was really slow , not because of traffic but the driver. A very underwhelming experience

Francesca

Oct 2024Verified booking

4/5

Fortunately, it did not rain. We printed the ticket and they easily scanned the qcode. There was very little line also because they are very well organized with groups. Beautiful view with sunset !!!

View original review in Italian

Hubert

Sep 2024Verified booking

5/5

I absolutely loved the seamless and hassle-free experience that Headout provided. From the moment I booked my activity, everything was smooth and well-organized. The ticketing process was a breeze, and the confirmation was instant, which gave me peace of mind knowing I was all set for my adventure.

K

Sep 2024Verified booking

5/5

Bought tickets effortlessly, skipped the line by showing the QR code, and enjoyed a hassle-free visit to the stunning Petronas Twin Towers!

Doreen

Sep 2024Verified booking

5/5

We love about it because it comes frequently and don't have to wait too long for another bus. And they stop at all the highlight places in Kuala Lumpur

nazihah

Sep 2024Verified booking

4/5

I love that we had chance to bring kids around kl without having to drive. The kids love the bus . Thw weather was also great that day as it was not too humid. We get on from aquaria and the staff there was very helpful with all theninfos we need. Thank you so much

samanta

Aug 2024Verified booking

4/5

Green tour super! The buses are very old and there is not the voice describing monuments by headphones, but it was a valid way to discover some hidden places of KL. Kind guys ticket checkers. Some girls are not kind at all. Globally good experience.

Jaswant

Aug 2024Verified booking

5/5

The date on my ticket was incorrect and it was for when we had returned to UK! I had tried to get a refund or date change whilst in Kuala Lumpur but I was advised it was allowed?! Absolutely disgraceful customer service and a very bad impression for us tourists, we will never be using headout again to book anything. I have also warned others!

Amita

Aug 2024Verified booking

5/5

Breathtaking city views, knowledgeable guide , passes through all the attractions around the city Relaxing Easy for ticket booking , e ticket will be bonus And 1 ticket 2 tours city and green tour fantastic

Heidi

Aug 2024Verified booking

4/5

We hopped on several times and on most busses the staff was very friendly and helpful. Only one lady had a dissapointing approach. The HOHO bus connects all of the main tourist attractions which is very handy. Only downside is the fact that the whole tour takes some time, making it a bit less efficient. Maybe it would be possible to provide more links (not just red/green tour)

James

Dec 2024Verified booking

3/5

It was a good way to see parts of the city but is flawed by not embracing technology for ticketing and information. With online ticketing there would be no need to good to station 1 to retrieve our 24 hour ticket. The guide was ok but the narrative was bland.

Bryce

Dec 2024Verified booking

3/5

For the sunway lagoon tickets, the ticket pdf was corrupted when uploaded to the app and email. They also seemed to be an older version/ wrong version of the ticket required for sunway lagoon. however the support team manage to get things working so all was fine in the end :)

Syaffi

Oct 2024Verified booking

5/5

This my first time using a travel app. In terms of ticketing, it is simple and straightforward so i dont have any issues to buy tickets. Secondly, there are lots of travel experience offered in this app. My first travel using this app is sightseeing Kuala Lumpur by using Hop On Hop Off service. Its really an exciting and enjoyable experience I had during the trip. Will be looking forward to explore more travel experience with this app.

Sheilh

Oct 2024Verified booking

5/5

One of the best day spent while I was in Malaysia it would be Sunway Lagoon waterpark. Thrilling rides to exotic jungle trail you can find everything thing there. I would love to go there again...

Cornelia

Oct 2024Verified booking

5/5

We sit upstairs without roof even it's hot but you can see better view.First we took the garden route and we love it so much and second one we took City route.Overall was good and we enjoy it!!👏

Doreen

Sep 2024Verified booking

5/5

We love about it because it comes frequently and don't have to wait too long for another bus. And they stop at all the highlight places in Kuala Lumpur

nazihah

Sep 2024Verified booking

4/5

I love that we had chance to bring kids around kl without having to drive. The kids love the bus . Thw weather was also great that day as it was not too humid. We get on from aquaria and the staff there was very helpful with all theninfos we need. Thank you so much

manfred

Aug 2024Verified booking

4/5

bought the tix from the website, waited for 20 mins before deciding to cancel it and get the refund which was allowed according to the email. 5 mins later got the tix and emailed them for any status on the refund but to no response

Khadiga

Aug 2024Verified booking

5/5

The whole experience was wonderful,the games the food,the water park was amazing the kids enjoyed so much.also we booked the tickets through headout it was easy and reliable.

Alan

Jul 2024Verified booking

3/5

The buses are really really old and dusty and rickety and everything is clickety-clackety. Seats were literally broken. Like entirely detached from the floor bolts and just lying on the floor. Overcrowded with tourists blocking every inch of window space (because they are standing) I don't know how you guys let overcrowding happen in a double decker bus.... isn't that against safety standards? No queue management at the start point. Anyone can cut the queue and get on? What about the people who came first?

Nipun

Jun 2024Verified booking

4/5

Many good rides were closed , even the big water pool is under maintenance and this was not mentioned under your website

James

Jun 2024Verified booking

4/5

Overall was good, can be improved by providing free Wifi, TV screen video sync with location information by Announcer. Should be made digital announcement instead by person.

WASEEM

May 2024Verified booking

5/5

Sunway Lagoon Water Park in Kuala Lumpur offers an exhilarating and unforgettable experience for visitors of all ages. Boasting a diverse array of attractions, it caters to thrill-seekers and families alike. The meticulously maintained park features thrilling water slides, a relaxing wave pool, and a captivating man-made beach. Highlights include the Vuvuzela, the world's largest vortex ride, and the exhilarating Surf Beach, perfect for catching some waves. The attentive and friendly staff ensure a safe and enjoyable visit, while the variety of dining options provides delicious choices for every palate. The park's cleanliness and well-organized facilities add to the overall positive experience. Sunway Lagoon Water Park truly stands out as a top-notch destination, offering fun, adventure, and relaxation in a beautifully designed setting. It's a must-visit for anyone looking to beat the heat and have a fantastic day out in Kuala Lumpur.

Khadheeja

May 2024Verified booking

5/5

Came across Headout while searching for tickets to Sunway Lagoon. Headout prices were the cheapest so booked tickets without reading reviews. Was a bit worried later after reading all the negative reviews but everything went so well with our booking I don't get the reason for all the negative reviews. We had a great experience with Headout and would highly recommend it. I am booking Aquaria KLCC tickets as well with Headouts which actually is the best offer I came across again. Thank you Headout

Annette

Apr 2024Verified booking

5/5

Kids loves the Waterpark and rides , white tiger in wildlife park, crossing the suspension bridge. We will definitely come back again.

Ursla

Apr 2024Verified booking

4/5

Inlike both routes garden n city stops. Its incredible easy and convenient to local and non-local tourist. Itsvthe best wayt o know KL.

Tracy

Apr 2024Verified booking

4/5

We didn't recieve our online tickets until 2 hours after I had paid for them. Sunway would not let us in, until we had the virtual tickets emailed to us. Even though I had paid for them and I had a reciept. Both the workers at Sunway and myself tried to contact Headout, but no one would answer the phone to recitfy the situation. It was an extremely frustrating experience. I understand that Headout is a third party, however we were directed to them, through the Sunway website. We had paid for a ticket until 11pm, but were informed that the park was closing at 6pm due to Ramadan. So we missed out on most of the activities/rides. This information should have been specified when we purchased the tickets. An extrememly disappointing experience - however - staff at Sunway were fantastic and there were no ques. Which made up for the frustrations at the beginning of the day. My advice - purchase tickets well before you go to Sunway and contact the staff at Sunway beforehand, to make sure you understand when they are closing or any information you may need to know on the day.

Dylan

Apr 2024Verified booking

4/5

I really enjoyed how easy I could hop of and on and visit the places I liked most, very convienent and a good way to see much in a short time. Only con is that we got stuck in a traffic jam in the afternoon which is normal in KL but very annoying. Also, the bus driver didn't want to let me out of the bus eventhough it was a perfectly safe location to let me out and the bus was waiting for the traffic light.

Ernst

Feb 2024Verified booking

5/5

The Ticket bay worked. But on the tour came a bus staff to tellvus, that the ticket is for Malaysian Citizens and we have to pay an other 60 MYR.

Fariza

Feb 2024Verified booking

5/5

Enjoyed every bits of the tour! The last time I was in KL was 2012, the bus took me around to see some of the places I have never been to. I will definitely repeat this ride in the future!

Sachiko

Jan 2024Verified booking

5/5

Pool, Zoo, Amusement park, all in once!! Great place for both kids and adults. Not too crowded and awesome. Would love to back again.

Maxime

Jan 2024Verified booking

4/5

1- The water park was ok even though they let me buy the skip the line ticket, whereas I was alone and so I had to wait a long time for someone agree to do it with me for a lot of attractions. They could have just been honest and told me there was no point in buying it! 2- The wild park was a disgrace! The lions and tigers seemed to be completely drugged, some of their fur was injured and torn off. Their cages were so tiny, it was really very very hard to see, I had tears in my eyes. A disgrace!! 3- All the attractions in the amusement park were closed because of the rain and when the rain stopped even after more than 2 hours dry they never re-open. Conclusions DON'T GO! The pool was nice but you can find it wherever you want. Do not participate in this mistreatment of animals.

Muhammad

Jan 2024Verified booking

5/5

Very smooth process and the best prices i f you are purchasing from klook or sunway directly. I had to cancel 1 ticket out of 5 because one of the family members was feeling unwell and they canceled the ticket and issued the refund right away. The customer service team understood my concerns and resolved it.

Mark

Jan 2024Verified booking

5/5

The experience was simple and easy! Not to mention the queues were small so we were able to go straigh Through.. would definitely book the same way again

Lucie

Jan 2024Verified booking

5/5

We loved the simplicity of the booking system and that there was a reminder email with tickets attached just before we went. The price was competitive, and with the extra discount felt the day was good value. Subway lagoon has something for everybody.my family particularly liked the water slides. The staff were friendly and although it was quiet which was a bonus everything was accessible.

Sanat

Dec 2024Verified booking

3/5

I think it should be told if you book for 8:30 that ur not able to collection 1 minute before hand which quite ridiculous. Also the lift attendants were rude to paying guest. Beside those issue at the start dinner was good. Also when ordering drink the server kept telling us it's not free and the cost more then two times which I was find rude as if we could afford to be there.

James

Dec 2024Verified booking

3/5

It was a good way to see parts of the city but is flawed by not embracing technology for ticketing and information. With online ticketing there would be no need to good to station 1 to retrieve our 24 hour ticket. The guide was ok but the narrative was bland.

Kim

Dec 2024Verified booking

5/5

Very easy to book and very easy to pay . Fabulous food and a magnificent view . We experienced the high tea on our last visit and that was wonderful. We will attend again next time we visit KL.

Michael

Nov 2024Verified booking

4/5

We enjoyed our day on the hop on hop off bus very much thank you. We spent the day on the garden route with stops at the central market, national museum and bird park. All were good with the bird park being our favourite. We found hop on hop off a great way to get around. The booking experience with Headout was fine. Efficient and easy. One bit of feedback. We arrived at the ticket kiosk 15 minutes early as advised. Staff were at the kiosk but it wasn't open. 5 minutes later the bus arrived. People started walking towards it, but couldn't enter because their tickets hadn't been issued! It was only then that the staff opened the kiosk. My advice is that if you tell customers to show up 15 minutes before departure, make sure the ticket kiosk is open at that time.

Steven

Nov 2024Verified booking

5/5

I was called at 9.20pm the evening before the event and told that instead of 6.30pm, my booking for 2 was being changed to 8.30pm. The caller insisted that the original booking could not be kept and hung up. I called the next morning around 10am, was told the same information, and that the venue could not be contacted for 3 hours. All this time, my email and online bookings remained at 6.30pm. I received a call from the manager of the venue at 12.20pm, and he advised me that there would be no problem and we could keep our 6.30pm booking. When we arrived at the venue, the manager personally came over, introduced himself and apologised for the phonecall and Aurelius change. He advised that a large group of 150 rowdy patrons had booked, and that may have been why we were being shifted. The restaurant was more empty than full at 6.30pm, and was only just starting to get busy when we left around 8pm. We will definitely visit KL Tower again when we visit again, but will book directly and don't intend using Headout ever again in the future.

Ruth

Nov 2024Verified booking

5/5

The ARAS Restaurant is awesome. The buffet looks very good, the food tastes great and the view ist wonderful. Staff is very friendly. The tables turn around the buffet. It's visible but not too fast. Unforunately we could not book a table at the window but taking pictures was still possible. On the Observation Deck, the view is the same. It's more worth spending time at the restaurant ARAS.

Claudia

Nov 2024Verified booking

5/5

The experience was very good. Place Is awesome, food much better as expected. The online purchase of tickets was very efficient and problem leas.

Christopher

Nov 2024Verified booking

5/5

The revolving restaurant is a great idea. Seeing all of the city light come on and the Petronas Towers with an uninterrupted view at night was fantastic. Paid for a window seat but was then told that it couldn't be ordered on line so got scammed there. The food selection was massive but not authentic Malaysian so for people who don't like spices and flavoursome food it is probably brilliant. The restaurant staff are amazing.

Karl

Nov 2024Verified booking

3/5

The only problem was the lady bringing us to the table. We had booked a window table and a lot was empty. But she kept on saying in an unpleasant tone, that we couldn't get one. We then said we would leave, which got her to fetch the manager and he made us a window table, even one of the luxery ones with room for six. The real waiters was so polite and helpfull. Hard for an European, that you cannot get a beer or a glas of wine to the fine food, but we understand it is of religious reasons.

Patrick

Nov 2024Verified booking

3/5

We are very sorry to have missed the dinner because I got a bad cold and it was too late to cancel.So tough in 2 ways we missed a GOOD experience and secondly lost money .Anyway such is life.Hopefully there'll be a next time visit to KL to for full this meal.Thankyou/terima kasih.

Dirk

Nov 2024Verified booking

3/5

The city tour stopped several times for 10-15 minutes to give passers-by time to take photos... this was neither obvious nor desirable for us. Especially as the stops took place in the blazing sun. Anyone can get off and continue on the next bus🤷🏼 The dropdown points do not reflect the problems; there is a missing. Other

View original review in German

Nasroden

Nov 2024Verified booking

5/5

Amazing experience at ARAS and I will bring my family the next time around. Everything is AWESOME. 2 thumbs up from securing tickets @headout (thank you headout) to staff services to place. Most impirtantly is the 5Star rate to Aras Food! Im inlove with it. Thank You.

Arafath

Nov 2024Verified booking

3/5

This was ok, The buses are very old and there is no voice describing monuments by headphones, but it was a valid way to discover some hidden places of KL. Kind guys ticket checkers.

Syaffi

Oct 2024Verified booking

5/5

This my first time using a travel app. In terms of ticketing, it is simple and straightforward so i dont have any issues to buy tickets. Secondly, there are lots of travel experience offered in this app. My first travel using this app is sightseeing Kuala Lumpur by using Hop On Hop Off service. Its really an exciting and enjoyable experience I had during the trip. Will be looking forward to explore more travel experience with this app.

Joseph

Oct 2024Verified booking

5/5

The ride was great. Got to see most parts of the city and was able to hop off visit some places and at the same time take pictures. Would definitely recommend

Linda

Oct 2024Verified booking

5/5

The venue and food was fantastic, I would recommend it 100%, Booked on line with Headout, and no problems at all, we paid a small amount more on arrival to have a window seat, but all seat were good. Travelled as a couple.

Cornelia

Oct 2024Verified booking

5/5

We sit upstairs without roof even it's hot but you can see better view.First we took the garden route and we love it so much and second one we took City route.Overall was good and we enjoy it!!👏

GIRISH

Oct 2024Verified booking

4/5

The bus route was well planned, and covered most of the popular tourist spots of KL. The bus was clean and comfortable.

Conrad

Oct 2024Verified booking

4/5

Mostly everything was great, just spoilt by one member of staff. I think she forgets that a trip to the Aras 360 restaurant is a trip of a lifetime for some people.

Lesley

Oct 2024Verified booking

5/5

There was a great choice of food , the views at night wonderful , tickets was easy to get , lovely experience . And when leaving the light outside in time to the music playing was lovely Would highly recommend . And very reasonably priced

Miriam

Oct 2024Verified booking

3/5

It was only ok. No audio guide and not very good sound quality on the speakers. Difficult to understand. The city tour today was really slow , not because of traffic but the driver. A very underwhelming experience

Hubert

Sep 2024Verified booking

5/5

I absolutely loved the seamless and hassle-free experience that Headout provided. From the moment I booked my activity, everything was smooth and well-organized. The ticketing process was a breeze, and the confirmation was instant, which gave me peace of mind knowing I was all set for my adventure.

Doreen

Sep 2024Verified booking

5/5

We love about it because it comes frequently and don't have to wait too long for another bus. And they stop at all the highlight places in Kuala Lumpur

nazihah

Sep 2024Verified booking

4/5

I love that we had chance to bring kids around kl without having to drive. The kids love the bus . Thw weather was also great that day as it was not too humid. We get on from aquaria and the staff there was very helpful with all theninfos we need. Thank you so much

samanta

Aug 2024Verified booking

4/5

Green tour super! The buses are very old and there is not the voice describing monuments by headphones, but it was a valid way to discover some hidden places of KL. Kind guys ticket checkers. Some girls are not kind at all. Globally good experience.